Refund Policy

Last Updated: 09/23/26

We want every family to feel confident shopping on Homeschool Resource Co. Because digital files can’t be returned once downloaded, digital purchases are final sale. But if something is wrong with your order, we’ll make it right.

When We Offer a Refund on Digital Products

You may be eligible for a refund if:

• The file is defective or missing. It won’t open, pages are missing, or the wrong file was delivered, and the vendor can’t fix it within five (5) business days.
• The product is materially not as described. For example, the listing says 50 lessons, and there are 10, or it lists a grade level or format that doesn’t match.
• You bought the same product twice in the same account.
• Access doesn’t work. A course, membership, or other off-site product can’t be accessed, and it isn’t fixed within seven (7) days of your report.
• Your order was never delivered.

When Refunds Aren’t Available

• You changed your mind, or the product isn’t the right fit, when it matches its description and previews.
• You didn’t review the description, previews, grade level, or required materials before buying.
• Your account was closed for violating our Terms (for example, sharing files).

How to Request Help

Email [email protected] within thirty (30) days of purchase with your order number, the product name, what’s wrong, and a screenshot if helpful. We’ll contact the vendor, who usually has three (3) business days to fix the issue. If it can’t be fixed, we’ll refund you to your original payment method. Refunds usually arrive within 5–10 business days. When a refund is issued, access to that product ends.

Collections

Collections follow the same rules. If a file in a Collection is broken or missing, we’ll replace it. If we can’t, we’ll refund you or offer store credit, depending on the problem.

Physical Products

Physical products follow the return policy shown on the vendor’s listing. If an item arrives damaged, is lost, or is the wrong item, contact the vendor within fourteen (14) days of delivery (or of the expected delivery date). If the vendor doesn’t respond within three (3) business days, email us, and we’ll step in.

Vendor Plans, Sponsorships & Other Services

Vendor subscription fees and sponsorship payments are covered by the Vendor Terms and the Sponsor Terms, not this policy.

Before You File a Chargeback

Please contact us first. Nearly every issue is resolved faster by email than through a bank dispute. Filing a chargeback for an order you received and accessed may result in your account being suspended.